Sometimes issues arise, and we want to ensure you get what you expected when ordering from us.
From time to time products can show up with "complications". Please review your specific scenario and follow the provided procedure to ensure a quick resolution.
Submit a ticket HERE with as much detail as possible about the issue. From there a UTVS team member will review your request as quickly as possible and provide you with a solution to getting the correct part.
If you received a defective item with your order it is important to let us know as soon as possible. In some cases, manufacturers require this to be reported to them within 30 days or less.
Submit a ticket HERE with as much detail as possible about your order and the defective item. A UTVS team member will be reaching out to you shortly with a resolution or information on the next steps.
From time to time items can arrive damaged from shipping. If this happens, be sure to take pictures of the box and items as this will help us get a replacement over to you swiftly. Be sure to keep all packaging as is and do not throw it away.
Submit a ticket HERE with as much detail as possible about how the item arrived and what damages are visible.
Order Shows Delivered But No Product Has Been Received
Occasionally, an item may show "Delivered" but you have not received the item. There are a few things that can occur:
1. The wrong tracking information may have been updated to your account.
2. The item was shipped to the wrong address.
3. The item was stolen from the destination.
We hate to see any of these happen, but in the event one does, submit a ticket HERE so a UTVS team member can look into your case and provided a solution to you quickly.
Lost In Transit
In the event, a shipping provider loses your package during transit, submit a ticket HERE so a UTVS team member can work on getting a new package sent out as quickly as possible.